What this policy covers
This policy applies to information collected through the Niktasoft public website, Fire Logbook inquiries, Fire Logbook demonstration requests, email communication, feedback, and support interactions. It does not apply to third-party sites or services that have their own policies.
Information we collect
Depending on how you interact with us, we may collect:
- Contact details such as name, email, company name, and phone number
- Fire Logbook inquiry, demonstration request, and feedback details submitted through forms or email
- Support-related information, including issue descriptions and attachments you provide
- Account or access information you voluntarily provide when requesting Fire Logbook support, where applicable
- Basic website usage information, such as page visits and browser/device details, when analytics or similar tools are used
How we use information
We use information to respond to Fire Logbook inquiries and demonstration requests, provide support communication, review feedback, address account or access questions where applicable, and improve the public website and Fire Logbook communication.
Consent and voluntary submission
When you contact Niktasoft, you choose what information to share. By submitting information through our forms or email, you consent to the use of that information for the purposes described in this policy.
Service providers
We may use third-party providers for hosting, analytics, communication, and operational tooling. These providers may process data on our behalf under their own terms and privacy practices.
Handling your information
We retain information only as long as needed for Fire Logbook communication, support, security, operational, or legal purposes. We use reasonable administrative and technical safeguards to reduce the risk of unauthorized access, disclosure, or loss.
Access and correction requests
You may request access to personal information we hold about you, or request corrections where appropriate.
Cookies and analytics
Our website may use cookies or analytics technologies to understand site usage and improve performance. You can control cookies through your browser settings.
External links
This website may include links to external websites. Niktasoft is not responsible for privacy practices on external sites.
Policy updates
We may update this policy from time to time to reflect changes in the website, Fire Logbook communication, or data-handling practices. The latest version will be posted on this page with an updated date.
Privacy contact
For privacy questions or access and correction requests, email admin@niktasoft.ca or use the contact page.