ExitLog Support

Niktasoft (Ontario, Canada) provides support for ExitLog via email.

Contact

Typical response time: 2-3 business days.

For urgent safety issues, contact your qualified service provider or local authority having jurisdiction.

Organization name

So we can locate the right workspace quickly.

Your user email

The email you use to sign in (or requested access with).

Month (and location if relevant)

For example: January 2026, Main Entrance.

Steps to reproduce

What you clicked, what you expected, and what happened instead.

Screenshot (if possible)

Screenshots help us resolve issues faster.

How do I start my first inspection? +

Create your locations first, then start a new monthly inspection and record PASS/FAIL with notes. Add a photo when there is a failure.

How do I generate a PDF? +

Open the month you want to export and choose the PDF/report option. If you run into trouble, email us with the month and your organization name.

Who can see photos? +

Photos are visible only to users inside your organization/workspace with access to the relevant records.

How do I add locations? +

Add locations in your organization settings (for example: entrances, halls, floors). Once created, they will be available for monthly inspections.